Have Questions?

Frequently Asked Questions

Everything international buyers ask us before placing a first order.

What is your minimum order quantity (MOQ)?

MOQs vary by product line. Share your target volume in the contact form and we'll confirm pricing and MOQ for your market.

Can we order a sample before placing a bulk order?

Yes — use the "Order a Sample" button on any page to request a sample kit.

Are your products certified natural/organic?

All our incense, candles, and oils are made from 100% natural ingredients. Formal organic and safety certifications are in progress — see our Certifications section on the homepage for current status.

Do you offer private labeling?

Yes — we offer custom packaging and private-label options for incense, candles, and essential oils.

Which countries do you export to?

We are actively onboarding international buyers. Contact us with your destination country and we'll confirm shipping options and lead times.

How do you ensure safe shipment?

Every order is packed in export-grade materials designed to protect fragrance products from breakage, leakage, and scent loss during transit.

What are your payment terms?

Payment terms are confirmed per order based on volume and destination. Contact us for a formal quote.

How can I get in touch?

Use the Contact page form, email us directly, or reach out on WhatsApp for a fast response.

Still Have Questions?

Reach out directly — our team typically responds within 24 hours.

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